1. Overview of Digital Sales

Unlike physical goods, software licenses and digital downloads (such as Crystal Reports or IFS customizations) are irrevocable once activated or downloaded. Therefore, returns are handled differently than physical shipments. Please review this policy carefully before making a purchase on www.ifs-erp.com.

2. Eligibility for Refunds

We offer a 14-day refund window from the date of purchase, provided the following conditions are met:

• Non-Activated Licenses: The software license key has not been activated, redeemed, or registered on any server.
• Technical Failure: The software contains a critical bug that prevents it from functioning as described, and our support team is unable to resolve the issue within 7 business days.

3. Non-Refundable Items

The following scenarios are exempt from refunds:

• Change of mind after the file has been downloaded or the license activated.
• Incompatibility issues where the customer did not check the "System Requirements" listed on the product page (e.g., IFS Cloud version mismatch).
• Custom development hours or consulting services once work has commenced.

4. How to Request a Return

To initiate a return, please follow these steps:

1. Locate your Order ID (found in your confirmation email).
2. Email our support team at Ten adres pocztowy jest chroniony przed spamowaniem. Aby go zobaczyć, konieczne jest włączenie w przeglądarce obsługi JavaScript. with the subject line: "Refund Request - [Order ID]".
3. Include a brief description of the reason for the return.

5. Refund Processing & Timelines

Once your request is approved, a credit will automatically be applied to your original method of payment.